Each review is shown complete, attributed as it was given, and labelled with the service it refers to. No average is published, because six reviews do not make an average worth anything.
01
I came in with a colour in mind and no idea what it would cost. The consultation compared what was in season that week against the budget I had, and I left with a written note of the three options rather than a sales pitch. Nothing was ordered until I said yes to one of them.
02
The flowers for our wedding were quoted after someone had actually stood in the room, which no other shop offered to do. The ceremony pieces were in place an hour before the guests arrived and the table arrangements were low enough to see across. What was delivered matched the written quote exactly.
03
I asked for a hand-tied bouquet on a Saturday morning and was told honestly that the peonies I wanted had not come in. What was built instead used what had, and it stood in water for nine days. The price I was quoted at the counter was the price I paid.
04
We order a vase arrangement for the restaurant every fortnight. It arrives already standing, the vase is included, and the care sheet tells the staff when to change the water. When a delivery has to move because of our own service times, the shop has always said so plainly rather than promising a slot it could not keep.
05
I used the contact form for a sympathy order and did not want a conversation on the telephone. The reply asked only what was needed to make the arrangement, confirmed the delivery window, and did not treat the enquiry as a booking until I had confirmed it myself.
06
The walk-through found that the hall had no water within reach of the stage, which changed what could stand there for six hours. That was explained on the spot, with two alternatives and what each would cost. The fee came off the final invoice as described.
A design consultation costs nothing, commits nobody, and ends with a written note of what was discussed.
An email when the flowers on the bench change with the season, a few times a year. No fixed schedule, and one link in every message removes an address from the list.
It is published in the open, where anyone can copy it, so it is left short of its final polish and audit pass. The design chosen is fully audited and polished before it goes live.