Eight questions, answered plainly

Start with the service descriptions and prices on the services page. A diagnostic visit is the right start whenever the cause is not already known; the other five are for a job that has already been identified.

The property type, where the main shut-off is, what the water is doing and when it started doing it, and safe access to the fixture concerned. No repair should be attempted before the visit.

Not when water is escaping and cannot be shut off. In that case the supply should be closed at the main and the firm telephoned rather than emailed.

Yes. Name the preferred plumber on the contact form. Availability is confirmed separately, and the request is never treated as a booking.

No. The form sends an enquiry. A time is agreed by reply, and nothing on this site takes a payment or reserves a slot.

A reply to the confirmation email, or a telephone call during opening hours, changes or cancels a visit. There is no charge for a change made before the plumber leaves the workshop.

Published prices apply to the stated scope. Any price shown as a starting figure, and any repair uncovered during a visit, is quoted in writing before that work begins.

On the privacy page, which states what each form collects, who else sees it, how long it is kept and how to have it removed.