Marco DeLuca
Service advisor
Writes up every car at intake, walks through the estimate line by line and calls before anything is added to the job.
Staff
The people who write up and fix your car.
Four of us run the counter, the lifts and the diagnostic work at the Juniper Avenue shop.
Renee Whitaker
Diagnostics coordinator
Runs the scan tool and the road test, then matches fault codes against what the driver actually reports before parts are ordered.
Tomas Iglesias
Bay coordinator
Schedules the four lifts, keeps parts moving from the counter to the bay and flags a job that is going to run long.
Dana Petrosky
Customer-care coordinator
Handles pickups, warranty paperwork and the follow-up call a week later to check that the repair held.