Questions and answers

Start from the service descriptions on the Services page, which state what each job includes, what it starts at and where its scope ends. Most requests fall clearly into one of them: a new bed, a path, a wall, a maintenance visit. When two options look equally suitable, or the property has no plan yet, the design consultation is the usual starting point. Otherwise describe the site and the result wanted through the contact form, and the crew says which service fits.

Photographs of the area from a few angles, a rough idea of its size and a note of anything already known about the site: wet corners, buried cables or pipes, a septic field, trees that are to be kept. Pictures of gardens the owner likes help explain the result, though they guide the conversation rather than being copied. If there is a date the work should be finished by, say so at the start, because planting and stonework both depend on the season.

Not always. Most planting is done from late April, once the ground has thawed and drained, through to early October, with care taken in the hottest weeks of summer over anything that would need daily watering. Stonework and paths can run later into the autumn, but not on frozen ground. The crew says at the site visit when a particular job can realistically be built, and the contact form can be used to ask in advance if timing is tight.

Yes. The contact form carries a message field, and naming a preferred crew member there is enough to record the request. Availability is confirmed separately, because each specialist carries different jobs at different times, and a visit date is agreed in the reply rather than on this site. Every service on the list is covered by more than one person, so a request never becomes the only way to have the work done.

No. This site sends a contact request or opens the configured Book destination; it does not confirm an appointment, take a deposit or hold a date. A submitted form means the message reached the endpoint and nothing more. The crew replies separately to agree a site visit, and until that reply arrives nothing has been reserved.

Use the contact form and say which visit or job is affected, naming the property and the agreed date. The business confirms any change directly rather than through this site, because the site holds no appointment record. Where materials have already been ordered or work has begun, the reply explains what that means for the price. Earlier notice gives the crew more room to move other jobs.

Published prices apply to the stated scope of each service. A price introduced by the word from is a starting point: longer runs, slopes, awkward access, rock in the ground, old paving to remove and the choice of stone or plants all change the work, and each is assessed on site. Any custom or open-ended price is confirmed as a written estimate before work begins, so the figure agreed at the site visit is the figure charged.

New plants need a deep soak rather than a daily sprinkle: roughly an inch of water a week, counting rain, through the first growing season, given at the base of the plant in the morning. Mulch holds that moisture in, so it should be topped up rather than raked away. Trees and larger shrubs need watering through their first two summers. Each planting job ends with a written watering note for the plants actually used.

Say so through the contact form, with a photograph if possible. New planting and stonework settle over the first year, and a plant that struggles or a stone that rocks is a normal thing to raise. The crew looks at the site first: where the original work can simply be reset or a plant moved, that is what happens, and where new work is needed, its scope and price are agreed before anything is dug.

The Privacy page explains it in full. It covers what the contact and subscribe forms collect, why each field is asked for, who else receives the information, how long it is kept and how to ask for removal. Nothing on this site collects more than the forms show, and the subscribe list holds one email address with nothing attached to it.