01
Guest review 01
The pressure was agreed before anything started and checked again halfway through, which is the first time that has happened to me. I asked for lighter on the shoulders and that is what the rest of the hour was.
Six comments, each printed in full with the service it refers to and the date and time it was written. They are shown without names. There is no average, no star summary and no recommendation percentage, because six comments cannot honestly produce one.
01
Guest review 01
The pressure was agreed before anything started and checked again halfway through, which is the first time that has happened to me. I asked for lighter on the shoulders and that is what the rest of the hour was.
02
Guest review 02
The price on the website is the price that was charged. Nothing was added at the desk and nothing was suggested as an upgrade once the massage had finished.
03
Guest review 03
The quiet room is genuinely quiet. Nobody spoke to me, there was no music with words in it, and the tea was already there.
04
Guest review 04
The introductory visit was twenty minutes and free, and at the end of it the facial was suggested instead of the longer package I had asked about, because it fitted what I came in for.
05
Guest review 05
Every product was named before it went anywhere near my face and the one I said I did not want was written down. The room was set out before I walked in.
06
Guest review 06
The salt scrub was exactly what the page said it was: a scrub, a rinse, and out in forty-five minutes. No upsell and no lecture.
It takes twenty minutes and carries no charge, and it ends either with the service that suits the visit being planned or with a plain statement that none of the six does.
It is published in the open, where anyone can copy it, so it is left short of its final polish and audit pass. The design chosen is fully audited and polished before it goes live.