Eight questions, in three groups

Read the descriptions on the Services page and choose by the kind of time wanted. A massage is time on a table with one practitioner in a private room; a sauna and steam session is ninety minutes at a visitor’s own pace in the heat rooms and showers. Anyone unsure can describe what they would like in a message, and the spa replies with the one that fits.

Three of the six prices are final for the scope described beside them. The day pass and the paired suite carry a “from” figure because the day of the week and the length of the booking change the price, and a private group day is quoted in writing. In each of those three the exact amount is confirmed in writing before anything is agreed.

Fernhollow Day Spa has three treatment rooms, a sauna, a steam room, a pool and a lounge on Birch Mill Lane. Robes, towels, slippers and lockers are provided. Bring swimwear for the pool and arrive fifteen minutes early to settle in. The spa is a place to rest and makes no claims beyond that, so anyone with a question about their own condition should ask their doctor first.

Yes. One date is held for seven days through the contact form: a message names the date, the service, the number of people and anything the spa should know, and a written reply confirms the date and the amount before it is held. Nothing is charged for the hold.

No. Every Book action on this website opens the contact page, and sending that form starts a conversation rather than confirming a date. The form is read during opening hours and answered in writing, and no message is treated as a booking until that written reply is sent.

Send the change to the address the written confirmation came from, or telephone during opening hours. A change of date, a change in the number of people and a cancellation are handled the same way, and the spa confirms the new arrangement in writing before it stands.

Every visit includes a robe, towels, slippers, a locker, showers with shampoo and body wash, and water and herbal tea in the lounge. Treatment oils are unscented unless a scent is asked for. Nothing is sold during the visit and no extra is added to the bill that was not agreed beforehand.

The contact form passes the message and the reply address to the spa, and the subscribe form stores an email address only. Neither is used for anything else, and neither is sold or passed to a third party. The Privacy page sets out what each form collects, how long it is kept and how to ask for it to be removed.