“The consultation was the whole difference. I was asked how I dry it in the morning, which nobody in twenty years had thought to ask, and the cut was built around that answer instead of around a photograph on a phone. It was finished dry as well, so the shape I walked out with on the Friday was still the shape I had on the Monday, without me doing anything clever to it.”
The visitor book
Customers on the services they booked, in their own words
Each note below names the service it refers to and the day it was written, so it can be read against the thing it describes.
The six reviews
“My beard line came out level for the first time in years. It took longer than I had expected and that turned out to be the point: the neck line was measured against my jaw rather than guessed at somewhere off the collar, and the cheek line was set while I was sitting upright instead of tipped back. Three weeks on it is still growing out square.”
“The price written on the wall was the price I paid. Nothing appeared at the counter that had not already been said at the chair, which sounds like a low bar until you have been caught out by it somewhere else. The guard numbers went into the book as well, so the second visit took about four words to explain and came out identical.”
“I booked the long appointment because the hair and the beard had never matched when I had them done on separate days by separate people. Here they were worked in one sitting by one barber, the hair finished first and the jaw line set against it afterwards rather than guessed at, and for once the two read as a single shape instead of two unrelated decisions.”
“My son does not like clippers and he was not made to have them. The barber named every tool before switching it on, worked with scissors at whatever pace my son was setting, and let him hold one of the combs for the last few minutes. It was over before he had got round to objecting, and the pair of them have been back twice since without any argument in the car.”
“I went in for the short finish between cuts expecting ten rushed minutes on the end of somebody elses lunch break. A hot towel went on first, the neck and the outline were properly reset rather than tidied at, and the whole quarter of an hour turned out calmer than the full haircut that had come a fortnight before it. It is the cheapest thing on the board and it is not treated that way.”
Talk to the shop
Read one that matches the hair in question
Every note links to the service it refers to. A message describing the hair gets an answer about which service fits.
The column
A short note when the shop changes something
Holiday hours, a barber joining or leaving, a price that moves. Two or three notes a year and nothing else.