Responsibility matrix
Four operational roles connect first questions, room fit, arrival details and ongoing workspace support, with one named person accountable for each.
Marisol Aguilar
Team role 01
Sets the overall service approach and reviews questions that cross desk, meeting and shared-space needs. This role keeps the public offer accurate and makes sure an enquiry remains separate from a confirmed workspace window.
Best contact reason: choosing between several workspace types.
Theo Benedetto
Team role 02
Coordinates enclosed rooms, display requirements and private-office questions. The role translates group size, call privacy and term needs into a suitable room scope without promising availability before the details are confirmed.
Best contact reason: room setup or longer-term office fit.
Nia Carrington
Team role 03
Handles team-table arrival information, common-area expectations and mail-service pickup questions. This role keeps shared amenities understandable and identifies when privacy, package handling or event use needs a different conversation.
Best contact reason: group arrival or mail-service boundaries.
Ravi Shanmugam
Team role 04
Reviews requested dates, visit windows and first-arrival details for day and half-day desks. The role confirms what to bring, how shared areas work and which access questions must be resolved before a visitor arrives.
Best contact reason: a first visit or access detail.
It is published in the open, where anyone can copy it, so it is left short of its final polish and audit pass. The design chosen is fully audited and polished before it goes live.