Questions, answered plainly
Eight questions in three groups: choosing a service, getting in touch, and the practical parts of a visit.
Service
About the work itself
How should a visitor choose a service?
Start with the service descriptions and prices. Contact the business when two options appear equally suitable.
Are the displayed prices final?
Published prices apply to the stated scope. Any “from” or custom price requires a confirmed estimate before work begins.
Can a visitor request a specific staff member?
Yes. Use the contact form to name a preferred staff member; availability is confirmed separately.
Is bath and brush suitable for every customer?
Suitability depends on the customer's needs and the service scope. The contact form can be used to ask before proceeding.
A question that is not on this page can go straight to the shop. The contact form sends it and books nothing. Send a question instead.
Contact
Getting in touch and what happens next
Does the website complete a booking?
No. The website sends a contact request or directs the visitor to the configured Book destination; it does not confirm an appointment.
How are changes or cancellations handled?
Use the published telephone number or contact form. The business confirms any change directly.
Practical
Prices, changes and privacy
What should a first-time visitor prepare?
Share relevant care needs, temperament information and the service being considered. The business confirms any additional preparation directly.
Where can privacy information be found?
The Privacy page explains what the contact and subscribe forms collect, why it is collected and how to request removal.
A question about a coat, a breed or a price
The contact form takes a question and sends it to the shop. Book goes to the arrangements page; neither one confirms a time by itself.